Privacy Policy

Beth Roberts Equine Physiotherapy is committed to maintaining the trust and confidence of clients and their equine companions. This Privacy Policy provides detailed information on when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

Please find our full privacy policy here.

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Information We Collect

1. Client Information: This includes but is not limited to name, address, email address, phone number, and payment information. 

2. Equine Information: This includes but is not limited to name, age, breed, sex, medical history, treatment records.

3. Website Visitors: We may collect non-personally identifying information such as browser type, language preference, referring site, and the date and time of each visitor request.

How We Use Information

• To Provide Services: Utilizing client and equine information to deliver personalized physiotherapy services.

• Customer Support: Communicating with clients about their or their equine's treatment plans, scheduling, and any inquiries.

• Improvement of Services: We use feedback, treatment outcomes, and website analytics to improve our services and customer experiences.

Data Sharing and Disclosure

We may share information with your referring vet if there are any concerns or updates, maintaining paraprofessional communication. Information shared with the vet should also be protected under their privacy policy.

Data Security

Your data is protected under GDPR guidelines and the Data Protection Act, 2018. Data will be kept for one year once you are no longer a customer of Beth Roberts Equine Physiotherapy, for the instance that session information needs referencing in future. If you wish to request clinical notes for future reference, please contact info@bethrobertsequinephysiotherapy.com

Your Rights

You have the right to access, correct, or delete your personal information held by us, although we do require your information if your horse is undergoing treatment. If you wish to exercise these rights, please contact us at info@bethrobertsequinephysiotherapy.com.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We encourage clients to check this page frequently for any changes. Your continued use of our services after any change in this privacy policy will constitute your acceptance of such change.

Contact Information

For any questions or concerns regarding our privacy policy, please contact us at info@bethrobertsequinephysiotherapy.com.